Privacy Policy

Last updated: 15 June 2026

WOO Chat ("WOO Chat", "we", "us", or "our"), operated by Esowolf, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and the WOO Chat WhatsApp Business platform (the "Service").

1. Information We Collect

• Account information: name, email address, phone number, business name, and password when you create an account.
• Business & WhatsApp data: WhatsApp Business API credentials, contacts, message templates, and conversations you choose to manage through the Service.
• Customer messages: messages exchanged between you and your customers via the WhatsApp Business API, processed to provide the Service.
• Payment information: processed securely by our third-party payment provider; we do not store full card details.
• Usage data: log data, device information, and analytics about how you use the Service.

2. How We Use Your Information

• To provide, operate, and maintain the Service.
• To connect and manage your WhatsApp Business API account.
• To process payments and manage your subscription.
• To send service-related notifications and respond to support requests.
• To improve, secure, and develop new features for the Service.

3. WhatsApp Business API & Meta

The Service operates on the official WhatsApp Business Platform provided by Meta. Messages and related data are transmitted through Meta's WhatsApp Cloud API and are also subject to Meta's and WhatsApp's own terms and privacy policies. You are responsible for obtaining any consents required from your customers before messaging them.

4. Sharing & Disclosure

We do not sell your personal data. We may share information with: service providers who help us operate the Service (such as hosting, payment, and infrastructure providers like Meta and our payment gateway); when required by law or to protect our rights; and in connection with a business transfer such as a merger or acquisition.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data as described below.

6. Security

We use reasonable technical and organisational measures, including encryption and access controls, to protect your information. However, no method of transmission or storage is completely secure.

7. Your Rights

Subject to applicable law, you may request to access, correct, or delete your personal data, or object to certain processing. To exercise these rights, contact us at support@esowolf.in.

8. Cookies

Our website may use cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings.

9. Children

The Service is not directed to individuals under 18, and we do not knowingly collect data from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

11. Contact Us

For any questions about this Privacy Policy, contact us at support@esowolf.in or visit woochat.esowolf.in.